Aerelle Softflex Duvets
- Made in UK
- Free Delivery Allow 14 Days
- 233 Thread Count Cotton Cases
- Instant Bounce Back Filling
- Cassette Box Construction
- Machine Washable
- Tumble Dry Safe
- Safe for Allergy Sufferers
Aerelle Softflex Duvets
Aerelle Softflex Anti Allergy Duvets are designed to drape lightly over your entire body to eliminate any cold spots.
No matter how much you plump or squish the duvets, the soft and springy fibres bounce back to their original shape.
Hypoallergenic and easy to clean, simply wash at 40°C and dry on a low tumble dry setting.
The luxury 233 thread count 100% cotton cases are made to exacting hotel standards of quality and robustness.
The cassette boxes are made with internal baffle walls to ensure the filling is contained in the cells.
We deliver all items free to UK mainland postal addresses, this does not include any addresses on the list below.
Please contact us at firstname.lastname@example.org for a competitive delivery quote for the following areas:
- Northern Ireland
- Highlands & Islands
- Channel Islands
- Isle of Man
- Isle of Wight
For actual delivery times please refer to the selling page description as dispatch and manufacturing times vary by product.
Once your order has been prepared, you will be sent an email confirming when it is being despatched and when it will be delivered.
We use DPD and Hermes for UK deliveries who will notify you on the morning of delivery of a 1 hour time slot when your order will be with you. They provide several options for you to manage your delivery, including:
- Collection from a nearby pick-up shop
- Delivery to a neighbour
- Instruction to leave it in a safe place on your property
- Delivery on a different date
We use a range of international couriers for deliveries outside of the UK. They all provide the facility for you to track your parcel.
Please register your intention to return by emailing us at email@example.com and we will guide you through the process.
Please do not send goods back without informing us first as we use multiple warehouse facilities.
Please have the correct address in order to ensure safe delivery of your returned item, you will then receive a communication from us when the goods have been received.
All goods are to be returned at the buyer's expense.
Full refund or exchange will be given less any delivery charges already incurred, subject to this criteria being met.
Please email us in the event that you are dissatisfied with the goods or service you have received.
Will we endeavour to rectify all issues within 48 hours to your total satisfaction (prior to any return of goods).
We will ensure all costs associated with returning faulty or incorrectly delivered goods, including delivery costs, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM DUVETS DIRECT?
We provide two return options for faulty or incorrectly delivered products and where our change of mind policy applies.
2: Full refund to your account (e.g. Credit/Debit card, PayPal etc.)
On occasion your requested replacement item may have sold out by the time your product is posted and received by us.
If your replacement is not available, a full refund will be processed.
How Long Will It Take To Get a Refund?
Once your goods have been received by us, please allow up to 28 working days for your credit to be processed back to your account.
You will receive an email confirming the receipt of your refund.
How do I Contact The Sales Team?
Our sales team operates on Monday to Friday (excluding public holidays in England) from 9.30am until 5.30pm.
The contact phone number is 0161 302 0361.
Or you can also contact us via email: firstname.lastname@example.org
Registered Office Address (Not to be used for Returns)
Duvets Direct, 96 The Quays, Salford Quays, Manchester. M50 3BB