NOMITE ® This certification gives our customers peace of mind in promoting our products as safe for use by persons suffering from house dust allergies and ensures that our product cases and fillings meet the very high standards required on cleanliness, fabric weave density and strength. This certification brings a whole new level of quality, traceability and compliance to our products and we hope that this assures our customers of our continued efforts to bring the best products to market.

Downafresh® is a trademark of the registered Association of the European Bed Feather and Bedding Industries documenting that the filling material complies with the European standard EN 12935 (“feather and down – hygiene and cleanliness requirements “). Companies using these brands have the down and feathers they process tested at a hygiene laboratory and document the origin and processing of the filling material. DOWNAFRESH is a guarantee that the filling of down and feather complies with the strictest hygienic requirements, established according to the European standard EN 12935. Furthermore, the filling material is washed with washing detergents that are not harmful to nature. Additionally, feather and down is tested by an impartial test institute to ensure the product does not contain substances harmful to the environment. Downafresh is a guarantee that the manufacturer has an audited traceability system for the feather & down filling material they use and that this complies with all laws and regulations relating to animal welfare and ethics.

Oeko Tex 100®

OEKO-TEX® STANDARD 100 is one of the world's best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety. Find out here what STANDARD 100 means and why it is worth checking for this label when buying textiles. If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by our independent OEKO-TEX® partner institutes on the basis of our extensive OEKO-TEX® criteria. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria database is updated at least once a year and expanded with new scientific knowledge or statutory requirements. It is not easy for manufacturers and customers to keep an overview of the legal situation concerning harmful substances every day. Our experts from the OEKO-TEX® institutes do this for you.

Please note: Unless the delivery time is stated, these items are made to order in the UK , please allow 10 days for delivery.

We deliver all items to UK mainland postal addresses for FREE.

Please contact us at sales@duvetsdirect.co.uk for a competitive delivery quote for the following areas:

• Northern Ireland
• Highlands & Islands
• Channel Islands
• Isle of Man
• Isle of Wight

For actual delivery times please refer to the selling page description as dispatch and manufacturing times vary by product.

Once your order has been prepared, you will be sent an email confirming when it is being despatched and when it will be delivered.

We use DPD and Fed EX for UK deliveries who will notify you on the morning of delivery of a 1 hour time slot when your order will be with you. They provide several options for you to manage your delivery, including:

• Collection from a nearby pick-up shop
• Delivery to a neighbour
• Instruction to leave it in a safe place on your property
• Delivery on a different date

We use a range of international couriers for deliveries outside of the UK. They all provide the facility for you to track your parcel.

Returns Process?

Please register your intention to return by emailing us at sales@duvetsdirect.co.uk and we will guide you through the process. 

Please do not send goods back without informing us first as we use multiple warehouse facilities.

Please have the correct address in order to ensure safe delivery of your returned item, you will then receive a communication from us when the goods have been received.

All goods are to be returned at the buyer's expense.

Full refund or exchange will be given less any delivery charges already incurred, subject to this criteria being met.

Please email us in the event that you are dissatisfied with the goods or service you have received.

Will we endeavour to rectify all issues within 48 hours to your total satisfaction (prior to any return of goods).

We will ensure all costs associated with returning faulty or incorrectly delivered goods, including delivery costs, is at no expense to you.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM DUVETS DIRECT?

We provide two return options for faulty or incorrectly delivered products and where our change of mind policy applies.

These are:

1: Replacement

2: Full refund to your account (e.g. Credit/Debit card, PayPal etc.)

On occasion your requested replacement item may have sold out by the time your product is posted and received by us.

If your replacement is not available, a full refund will be processed.

PLEASE NOTE ALL *MADE TO MEASURE* AND *MADE TO ORDER* ITEMS CAN ONLY BE CANCELLED WITHIN 48 HOURS OF ORDERING.

UNFORTUNATELY NO REFUND CAN BE ISSUED AFTER THIS TIME HAS ELAPSED.

MADE TO AND SPECIAL ORDER ITEMS CANNOT BE RETURNED UNLESS FAULTY.

Your initial made to measure/order is subject to a 48-hour cooling off period.

During this time it will not be processed and you may cancel by email: sales@duvetsdirect.co.uk

After this period we will begin to make up your order, so if you cancel your order after this period we will only refund 50% of the value of the order.

How Long Will It Take To Get a Refund?

Once your goods have been received by us, please allow up to 28 working days for your credit to be processed back to your account.

You will receive an email confirming the receipt of your refund.

How do I Contact The Sales Team?

Our sales team operates on Monday to Friday (excluding public holidays in England) from 9.30am until 5.30pm.

The contact phone number is 0161 302 0361.

Or you can also contact us via email: sales@duvetsdirect.co.uk

Registered Office Address (Not to be used for Returns)

Duvets Direct, Salford Quays, Manchester. M50 3BB